The challenge
A tele-sales team needed managers to know what actually happened on each call. Callers were filling forms inconsistently and recordings stayed on individual phones.
What we built
- OTP login and a guided call workflow for each lead
- Post-call forms and an active-call indicator
- Automatic discovery and upload of call recordings from the phone
- Background transcription queue with speech-to-text and AI summaries
Frequently asked questions
Who built CRM-AI Tele-calling App?
CRM-AI Tele-calling App was engineered by FutureFist Tech Solutions LLP, a software engineering company in Thane, Mumbai, India. Tech stack: Flutter · Node.js · Redis · Object storage.
Some client details are generalised to respect confidentiality. A live walkthrough is available on request.
